Valeria Hernández
Administrative & Customer Service Coordinator
El Salvador
Summary
Dynamic Executive Administrative Assistant with a proven track record, excelling in calendar management and event coordination. Resourceful in optimizing workflows and enhancing team performance, I effectively liaise across departments to support strategic decision-making and improve operational efficiency, ensuring seamless execution of priorities and fostering a collaborative work environment.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Executive Administrative Assistant
Exec Viva
07.2024 - Current
- Direct expense reporting and budget tracking, coordinate high-volume, large-scale off-site meetings and team events to foster team cohesion through engaging internal activities, all contributing to improved morale and operational efficiency.
- Manage high-volume calendars for company leaders, including CEOs and senior executives, coordinating complex scheduling, prioritizing competing demands, and arranging detailed travel itineraries to ensure seamless execution of priorities.
- Conduct research and compile data for projects and executive reports, synthesizing information into clear summaries and actionable insights that support strategic decision-making and operational planning.
- Liaise between departments to ensure smooth information flow by facilitating timely communication, clarifying priorities, and coordinating cross-functional updates, enabling executives and teams to stay aligned, and make informed decisions.
Manager and Customer Success Specialist
Arigato Tea House
10.2022 - 06.2024
- Streamlined daily operations in a fast-paced setting, overseeing invoicing, vendor payments, and cash flow, while ensuring seamless administrative support and exceptional customer service.
- Developed efficient workflow systems to optimize daily operations, maintained inventory control to ensure a consistent supply of quality products, and coordinated staff schedules and training programs to enhance team performance.
- Implemented customer feedback loops to boost satisfaction, handled financial transactions while maintaining accurate records, prepared daily reports, and collaborated with suppliers to ensure timely deliveries while negotiating favorable terms.
- Trained, welcomed, and onboarded new hires, ensuring smooth integration into team workflows and company culture.
Education
MBA - Business Administration And Management
ESI School of Management
San Salvador, El Salvador 05.2001 -
Skills
Microsoft 365
Google Suite
HubSpot CRM
Dropbox
Salesforce
Notion
Timeline
Executive Administrative Assistant
Exec Viva
07.2024 - Current
Manager and Customer Success Specialist
Arigato Tea House
10.2022 - 06.2024
MBA - Business Administration And Management
ESI School of Management
05.2001 -
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