Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Valeria Valdes

Student, Sales
San Salvador,SS
Valeria Valdes

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Overview

2
years of professional experience
4
years of post-secondary education

Work History

Vendamolo
San Salvador , San Salvador

Call Center Agent
02.2021 - 06.2023

Job overview

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Automated processes to manage remote network.
  • Responded to customer calls and emails to answer questions about products and services.

Education

ABC Bilingual School
PQ44+4WP, 3a Calle Poniente, San Salvador

High School Diploma from High School
08.2019 - 06.2023

University Overview

Skills

Documentation and reporting

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Timeline

Call Center Agent
Vendamolo
02.2021 - 06.2023
ABC Bilingual School
High School Diploma from High School
08.2019 - 06.2023
Valeria ValdesStudent, Sales