Summary
Overview
Work History
Education
Skills
Languages
Languages Spoken
Timeline
Generic
Karla Vanessa Cortez Ardón

Karla Vanessa Cortez Ardón

Quezaltepeque,La Libertad

Summary

Dynamic professional with extensive experience at Foundever, excelling in data analysis and effective communication. Proven track record in enhancing team performance and customer satisfaction through strategic problem-solving and analytical skills. Adept at delivering actionable insights and fostering a collaborative environment to drive success.

Overview

11
11
years of professional experience

Work History

Medical Interpreter

Language Line Solutions
06.2024 - Current
  • Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.

Team Leader

Foundever
Quezaltepeque, El Salvador
06.2021 - 12.2024
  • Manage daily client request, Measure team performance against specific contract metric, Support team through availability and personal request, Inspire the team with sence of urgency, Provide accurate, timely and professionally written, statistical and verbal report to management and forecasting purposes.
  • Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Quality Analyst

Foundever
El Salvador
01.2017 - 06.2021
  • Perform analyses across multiple data sources and data sets to provide feedback on trends and areas of opportunities for the company and for the employees.
  • Develop and execute test plans to ensure that all objectives are met.

Customer Service Agent

Xoom, Sykes
El Salvador
01.2014 - 12.2016
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.

Education

Bussiness Administration -

National University
El salvador
06.2025

intermediate Excel course -

Insaford
09.2020

Microsoft Power BI Excel 2016 Course -

IITLEARNING Courses
12.2016

English, Computer and Values -

EIJ Program
12.2012

Skills

  • Analytical Skills
  • Microsoft Excel
  • Customer service
  • Power BI reporting
  • Data analysis
  • Effective communication
  • Problem solving
  • Team work
  • Communication
  • Multitasking Skills
  • Problem Solving
  • Accounting Skills
  • Delegation and time management

Languages

Advance level

Languages Spoken

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Medical Interpreter

Language Line Solutions
06.2024 - Current

Team Leader

Foundever
06.2021 - 12.2024

Quality Analyst

Foundever
01.2017 - 06.2021

Customer Service Agent

Xoom, Sykes
01.2014 - 12.2016

Bussiness Administration -

National University

intermediate Excel course -

Insaford

Microsoft Power BI Excel 2016 Course -

IITLEARNING Courses

English, Computer and Values -

EIJ Program

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Karla Vanessa Cortez Ardón