Summary
Overview
Work History
Education
Skills
Personal References
Timeline
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Vanessa Fuentes

Vanessa Fuentes

Bachelor In International Relations
Santa Tecla,LI

Summary

Dynamic, organized, and proactive in acquiring new skills and managing assigned tasks. Capable of executing multiple simultaneous activities, with experience in the administrative and medical sectors within international organizations, as well as in personal and telephone/chat customer service.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

MEDICAL DATA ENTRY, PROJECT ASSISTANT

IOM International Organization for Migration
09.2021 - 03.2025
  • Coordination and scheduling of medical appointments for candidates of the Refugee Admission Program (USRAP)
  • Monitoring and evaluation of medical cases in collaboration with external clinics
  • Support for medical assessments during the final evaluation procedures prior to the departure of applicants to their destination
  • Managing reports for cases as requested contingent upon the designated country
  • Experience with clinics and panel sites, including El Salvador, Honduras, Guatemala, Cuba, the Dominican Republic, Trinidad and Tobago, and various other Caribbean nations
  • Any activity designated to assist and support other regions, quality check of cases to be finalized, minute creations, etc
  • Administrative billing procedures; revision, consolidation and payment for services provided by external clinics/vendors
  • Creation and dispatch of packages containing applicants' medical documents to their respective destinations

FRONT DESK CLERK

AMERICAN AIRLINES
07.2021 - 08.2021
  • Customer service for travelers at El Salvador International Airport, including flight check-in and boarding procedures, baggage weighing, and inquiries regarding prohibited items on an aircraft

TEAM LEADER

SYKES LIMITED
07.2020 - 02.2021
  • Team leader for Expedia US travel agency / BEX CHAT account
  • Focused on team performance and attrition
  • Managed escalation procedures and ensured service levels were maintained

MENTOR/CUSTOMER SERVICE SPECIALIST

SYKES LIMITED
02.2017 - 07.2020
  • Customer Service Representative for Expedia US Travel Agency Account
  • Guide and assist new agents as they familiarize themselves with established processes and address customer needs

Education

Bachelor's Degree - International Relations, Formulation, Evaluation, and Management of International Cooperation Projects

Francisco Gavidia University
01.2014 - 01.2019

English Language Programs - undefined

Salvadoran American Cultural Center
01.2017 - 01.2018

BACCALAUREATE GENERAL OPTION - undefined

Divine Providence Academy
01.2012 - 01.2013

Skills

Customer Service

Personal References

- REBECA REYES - Senior Medical Assistant International at Organization for Migration / +503 7953 - 0091


- PAOLA RAMOS - Senior Medical Administrative Assistant at International Organization for Migration / +503 7749 - 8604


- EVER ALVAREZ - Migration Health Physician | Medical Movement Focal point at International Organization for Migration / +503 7247 - 2277


- GABRIELA MARTINEZ - Team Manager at FOUNDEVER EL SALVADOR / +503 7681 - 2200


Timeline

MEDICAL DATA ENTRY, PROJECT ASSISTANT

IOM International Organization for Migration
09.2021 - 03.2025

FRONT DESK CLERK

AMERICAN AIRLINES
07.2021 - 08.2021

TEAM LEADER

SYKES LIMITED
07.2020 - 02.2021

MENTOR/CUSTOMER SERVICE SPECIALIST

SYKES LIMITED
02.2017 - 07.2020

English Language Programs - undefined

Salvadoran American Cultural Center
01.2017 - 01.2018

Bachelor's Degree - International Relations, Formulation, Evaluation, and Management of International Cooperation Projects

Francisco Gavidia University
01.2014 - 01.2019

BACCALAUREATE GENERAL OPTION - undefined

Divine Providence Academy
01.2012 - 01.2013

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Vanessa FuentesBachelor In International Relations