Vanessa Fuentes
Bachelor In International Relations
Santa Tecla,LI
Summary
Dynamic, organized, and proactive in acquiring new skills and managing assigned tasks. Capable of executing multiple simultaneous activities, with experience in the administrative and medical sectors within international organizations, as well as in personal and telephone/chat customer service.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
MEDICAL DATA ENTRY, PROJECT ASSISTANT
IOM International Organization for Migration
2021.09 - 2025.03
- Coordination and scheduling of medical appointments for candidates of the Refugee Admission Program (USRAP)
- Monitoring and evaluation of medical cases in collaboration with external clinics
- Support for medical assessments during the final evaluation procedures prior to the departure of applicants to their destination
- Managing reports for cases as requested contingent upon the designated country
- Experience with clinics and panel sites, including El Salvador, Honduras, Guatemala, Cuba, the Dominican Republic, Trinidad and Tobago, and various other Caribbean nations
- Any activity designated to assist and support other regions, quality check of cases to be finalized, minute creations, etc
- Administrative billing procedures; revision, consolidation and payment for services provided by external clinics/vendors
- Creation and dispatch of packages containing applicants' medical documents to their respective destinations
FRONT DESK CLERK
AMERICAN AIRLINES
2021.07 - 2021.08
- Customer service for travelers at El Salvador International Airport, including flight check-in and boarding procedures, baggage weighing, and inquiries regarding prohibited items on an aircraft
TEAM LEADER
SYKES LIMITED
2020.07 - 2021.02
- Team leader for Expedia US travel agency / BEX CHAT account
- Focused on team performance and attrition
- Managed escalation procedures and ensured service levels were maintained
MENTOR/CUSTOMER SERVICE SPECIALIST
SYKES LIMITED
2017.02 - 2020.07
- Customer Service Representative for Expedia US Travel Agency Account
- Guide and assist new agents as they familiarize themselves with established processes and address customer needs
Education
Bachelor's Degree - International Relations, Formulation, Evaluation, and Management of International Cooperation Projects
Francisco Gavidia University
2014.01 - 2019.01
English Language Programs - undefined
Salvadoran American Cultural Center
2017.01 - 2018.01
BACCALAUREATE GENERAL OPTION - undefined
Divine Providence Academy
2012.01 - 2013.01
Skills
Customer Service
Communication
Organization
Adaptability and Flexibility
Microsoft Office
GDS Knowledge
Administrative support
Information gathering
Team support
Schedule management
Documentation management and database entry
Billing and invoicing
Personal References
- REBECA REYES - Senior Medical Assistant International at Organization for Migration / +503 7953 - 0091
- PAOLA RAMOS - Senior Medical Administrative Assistant at International Organization for Migration / +503 7749 - 8604
- EVER ALVAREZ - Migration Health Physician | Medical Movement Focal point at International Organization for Migration / +503 7247 - 2277
- GABRIELA MARTINEZ - Team Manager at FOUNDEVER EL SALVADOR / +503 7681 - 2200
Timeline
MEDICAL DATA ENTRY, PROJECT ASSISTANT
IOM International Organization for Migration
2021.09 - 2025.03
FRONT DESK CLERK
AMERICAN AIRLINES
2021.07 - 2021.08
TEAM LEADER
SYKES LIMITED
2020.07 - 2021.02
MENTOR/CUSTOMER SERVICE SPECIALIST
SYKES LIMITED
2017.02 - 2020.07
English Language Programs - undefined
Salvadoran American Cultural Center
2017.01 - 2018.01
Bachelor's Degree - International Relations, Formulation, Evaluation, and Management of International Cooperation Projects
Francisco Gavidia University
2014.01 - 2019.01
BACCALAUREATE GENERAL OPTION - undefined
Divine Providence Academy
2012.01 - 2013.01