Víctor Ramos
Social Media Specialist
La Libertad ,El Salvador
Summary
Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Known for brand management and technical support expertise. Expert in Google Workspace and Google Cloud Platform.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Social Media Specialist
Telus International
Antiguo Cuscatlán , La Libertad
05.2020 - 10.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Cultivated strong corporate image and identity with clear branding.
- Led crisis communications and media relations activities in response to challenging situations.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Utilized specialized software to capture and process data.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
Technical Support Specialist
Telus International
Antiguo Cuscatlán , La Libertad
05.2015 - 05.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Web Support Specialist
Telus International
Antiguo Cuscatlán , La Libertad
11.2013 - 05.2015
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone, email and chat.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor Of Computer Science - Computer Engineering
Universidad Francisco Gavidia
San Salvador Skills
Virtual communities
undefinedCertification
Google Cloud Certified Professional Google Workspace Administrator
Timeline
Google Cloud Certified Professional Google Workspace Administrator
09-2023
Google Cloud Certified Cloud Digital Leader
07-2023
Social Media Specialist
Telus International
05.2020 - 10.2023
CEB Global Effortless Experience
01-2018
Technical Support Specialist
Telus International
05.2015 - 05.2020
Web Support Specialist
Telus International
11.2013 - 05.2015
Bachelor Of Computer Science - Computer Engineering
Universidad Francisco Gavidia
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