Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Victor Tobar

San Salvador,SS

Summary

Highly organized and dependable professional with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to team success and achieve collective goals.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Call Center Representative

The Office Gurus
11.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Maintained up-to-date knowledge of product and service changes.
  • Look for ways to improve processes and services provided.

Call Center Representative

Atento
01.2020 - 07.2021
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Instituto Tecnico Ricaldone
San Salvador, El Salvador
05.2001 -

Skills

Customer service

Customer relationship management

Call control

Detail-oriented data management

Documentation and reporting

Appointment scheduling

Skilled in Microsoft Office tools

Software

Excel

PowerPoint

Word

Timeline

Call Center Representative

The Office Gurus
11.2022 - Current

Call Center Representative

Atento
01.2020 - 07.2021

High School Diploma -

Instituto Tecnico Ricaldone
05.2001 -

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Victor Tobar