Victoria Cook
Houston,TX
Summary
Specialized in providing high-quality service in fast-paced restaurant environments. Possess strong knowledge of food and beverage pairings, with demonstrated ability to manage multiple tables efficiently. Skilled in customer relationship management, problem-solving, and teamwork. Previous roles have resulted in improved customer satisfaction ratings and repeat patronage.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Pappadeaux's Seafood Kitchen
Beaumont, TX
07.2024 - 02.2025
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Safety Attendant
Tri Tex Construction Inc
Richardson, TX
07.2024 - 09.2024
- House keeping, general labor, fire watch, hole watch
Safety Attendant
Onpoint Industrial Svc
Baytown, TX
01.2024 - 03.2024
- House keeping, hole watch, fire watch
General Laborer
Rodriguez Construction and Remodeling
Silsbee, TX
01.2023 - 12.2023
- Perform tasks involving physical labor at construction sites
- May operate hand and power tools of all types: measuring equipment, and a variety of other equipment and instruments
- Maintained sites by cleaning up rubble, debris, and other waste materials
- Assisted other craft-workers, while adhering to all safety standards to finish the tasks in a timely manner
Waitress/Cook
Snappy's Express Mart
Bridge City, TX
09.2022 - 01.2023
- Efficiently, set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Changed and sanitized cutting boards and surfaces during and in between tasks to avoid cross-contamination following food safety standards
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and ensuring repeat business
Cook and Server
Grandma's Country Kitchen
Bridge City, TX
02.2022 - 08.2022
- Worked with POS system to place orders, manage bills and handle complimentary items
- Carried out complete opening, closing, and shift-change duties to keep the restaurant working efficiently and ensured team's readiness to meet customer needs
- Received food orders from cashiers and servers and cooked items to complete the orders simultaneously to ensure food was served hot and fresh
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and ensured safety and sanitation standards were maintained
- Ordered and received and stocked kitchen products and supplies
- Uphold company standards, compliance requirements, and safety regulations for operations
- Prepared quality products; maintained proper food safety practices and presentation within service goal times
Business Owner
Vicki's Maid Service
Friendswood, TX
03.2016 - 02.2022
- Maintained all business aspects - advertising, billing, sales, ordering, expenses, payroll etc
- Promoted business via social media; generated leads and maximized brand identity
- Trained employees in safe practices, personal as well as customer safety
- Performed daily sanitization duties, and the handling and disposal of general chemicals
- Maintained client privacy and integrity of client's personal property
- Used chemicals by following safety procedures and protocols to prevent burns, injuries and damage to property
Bar Manager
Buck's Pump House
Houston, TX
01.2002 - 05.2011
- Trained staff, oversaw daily operations and resolved issues in a clear, concise manner
- Developed plans to increase revenue, created promotional concepts, specialty drinks and customer focused events
- Adhered to state laws regarding beverage service
- Followed all safety requirements for alcohol service and maintained a network of available ride services for customers
- Handled money, balanced cash drawers, processed debit and credit card purchases and prepared bank deposits
Education
High School Diploma - General High School Curriculum
Grant Park High School
Grant Park, ILSkills
- Multitasking Skills
- Food and beverage pairings
- Dining customer service
- Team collaboration
- Food preparation knowledge
- Guest service
- Effective customer upselling
- Menu presentation
- Organization
- Order accuracy
- Point of sale (POS) system operations
- Detail-oriented
- Exceptional communication
Additional Information
Willing to relocate., Available to start work immediately.
References
- Tina Rodriguez, Hole Watch, RCS, 3651 Hemlock Ln, Orange, TX, 77630, tinarodriguez788@gmail.com, 409-299-7782
- Ricardo Rodriguez, Lead Scaffold Builder, Empire, 3651 Hemlock Ln, Orange, TX, 77630, bayamonblues@gmail.com, 409-998-0810
Certification
- Food Handlers Certificate
- TABC
- TWIC
Timeline
Server
Pappadeaux's Seafood Kitchen
07.2024 - 02.2025
Safety Attendant
Tri Tex Construction Inc
07.2024 - 09.2024
Safety Attendant
Onpoint Industrial Svc
01.2024 - 03.2024
General Laborer
Rodriguez Construction and Remodeling
01.2023 - 12.2023
Waitress/Cook
Snappy's Express Mart
09.2022 - 01.2023
Cook and Server
Grandma's Country Kitchen
02.2022 - 08.2022
Business Owner
Vicki's Maid Service
03.2016 - 02.2022
Bar Manager
Buck's Pump House
01.2002 - 05.2011
High School Diploma - General High School Curriculum
Grant Park High School
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