Microsoft Windows OEM Installer
Victor Rafael Hellebuyck Jr.
Manager
Peterborough,ON
Summary
Proactive Customer Service and Sales representative with expertise delivering support services and resolving customer complaints. Trained in Sales Force and overcome objections techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
Languages
2
2
Certifications
11
11
years of post-secondary education
23
23
years of professional experience
Work History
Customer Service Representative
OFFICE GURU - SAN SALVADOR
San Salvador, San Salvador
09.2020 - 12.2020
- Handled inbound customer chat conversations from various websites.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
- Recommended Skin Care products to customers, thoroughly explaining details.
Customer Service Representative
Concentrix Call Centre
San Salvador, San Salvador
02.2020 - 07.2020
- Customer care.
- Taking care of Instacart customer service.
- Handling grocery orders.
- Credits.
- Orders change.
- Applied Appeasement.
- Contacted customers to return routine and general calls promptly.
- Assisted call-in customers with questions and orders.
- Managed expectations and exhibited excellent follow-through related to missing orders.
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Customer Service & Sales Representative
Teleperformance - San Salvador
San Salvador, San Salvador
10.2019 - 02.2020
- Stayed current on company call plans promotions options to promote offerings during regular service connections.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Helped 8 customers every hour by approaching conversations with positive attitude and accurate resolution.
- Brought in more than $7000.00 in new sales each month by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
- Performed honest relation with customer to closed sales.
Customer Service Representative
TELUS International
San Salvador, San Salvador
09.2018 - 10.2019
- Handling (Hudson Bay) account .
- Point Cards Reloading or Gift Cards.
- Taking orders for products and services offered by Hudson Bay website.
- Taking care of customer complaints to management level.
- Resolving issues with order delivery.
- Applied credits and appeasements.
- Resolving complex issues with orders.
- Calling stores to full fill incomplete orders. E.g.Wrong merchandise send.
- Coordinating with warehouse suspicious orders.Reporting to web design wrong products upload to website.
- Answered constant flow of customer calls with up to 15 calls in queue per minute.
General Manager
San Marino Distillery CORP
San Salvador, San Salvador
01.2001 - 09.2018
- Experience in management sales and manufacturing plant.
- Establish solid business base, by elaborating control tools to managed business .
- Elaborating job descriptions, control system, standard cos.
- Training sales staff.
- Elaborated sales manual, job descriptions and hired employees in different areas.
- Establish incentive system for sales department .
- Establish well-managed purchasing system.
- Build inventory system that was made on real sales numbers.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30 %.
Sales Representative and Manager
BCM, Meridian Telecom Corp
San Ramon, California
01.1995 - 05.1998
- Represent Long Distance Service for Meridian Telecom Corporation MTC Passport in El Salvador and Guatemala.
- Achieved first long-distance service for El Salvador and Guatemala serving more than 100 businesses.
- Lead telecommunications long-distance service called "call back system" PASSPORT now offer by AT&T.
- Build wide network of customer reference system .
- Build strong team for taking care customer service department .
- Achieve sales increase by 30% each year.
- Obtaining very few customer drops and handle trouble tickets almost same day for no more than one hour.
Education
No Degree - Computer Science
09.1998 - 05.1999
No Degree - Science Politique
09.1992 - 12.1992
College in Science -
01.1990 - 09.1992
No Degree - General Study Sciences and Maths
09.1989 - 12.1989
High School Diploma -
09.1981 - 05.1989
Skills
Leadership
Good Listening Skills
Sales Expertise
Staff Management
Teamwork
International Sales Support
Inbound And Outbound Calling
Order Fulfillment
Technical Support
Complaint Resolution
Credit Card Processing
Certification
PREPOSE AUX BENEFICIAIRES
Additional Information
- Willing to relocate: Anywhere
Software
Microsoft Small Business Server
Basic
Interests
Live sound reinforcement
Play Guitar and Signing
Microphone and PA system installation
Books and research
Timeline
Customer Service Representative - OFFICE GURU - SAN SALVADOR
09.2020 - 12.2020
Customer Service Representative - Concentrix Call Centre
02.2020 - 07.2020
Customer Service & Sales Representative - Teleperformance - San Salvador
10.2019 - 02.2020
Customer Service Representative - TELUS International
09.2018 - 10.2019
General Manager - San Marino Distillery CORP
01.2001 - 09.2018
Bishops University - No Degree, Computer Science
09.1998 - 05.1999
IMMIX BOX Programmer
05-1995
Sales Representative and Manager - BCM, Meridian Telecom Corp
01.1995 - 05.1998
Université De Sherbrooke - No Degree, Science Politique
09.1992 - 12.1992
PREPOSE AUX BENEFICIAIRES
01-1991
Saint-Charles-Borromée - College in Science,
01.1990 - 09.1992
CEGEP De Sherbrooke - No Degree, General Study Sciences and Maths
09.1989 - 12.1989
Seminaire Salesien - High School Diploma,
09.1981 - 05.1989