Summary
Overview
Work History
Education
Skills
Languages
References
Websites
Timeline
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Violeta Perna Herrera

Violeta Perna Herrera

Summary

Dedicated professional with solid background in talent acquisition, employee relations and performance management. Strong analytical and interpersonal skills and committed to pursuing best practices related to employee onboarding, development and retention.

Overview

6
6
years of professional experience

Work History

Recruitment Analyst III

Telus International
06.2021 - Current
  • Increased candidate pool by implementing innovative sourcing techniques and utilizing various recruitment platforms.
  • Operated and maintained applicant tracking and candidate management systems.
  • Established strong relationships with hiring managers to understand job requirements and able to meet their specific needs and expectations.
  • Conducted phone, virtual and face to face interviews to assess applicants relevant knowledge, skills, experience and aptitudes while also emphasized job benefits and perks to improve organization's attractiveness
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Provided exceptional candidate experience throughout the interview process, offering timely feedback and maintaining clear communication channels.
  • Coordinated internal interviews for existing employees seeking promotions or transfers within the organization.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Production Supervisor

Teleperformance
01.2018 - 08.2020
  • Served as a subject matter expert and point of escalation for complex customer issues, providing guidance to agents when needed.
  • Implemented quality assurance processes, ensuring consistent adherence to company policies and procedures across the team.
  • Conducted regular performance reviews, identifying areas of opportunity for agents professional development.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Boosted employee morale and retention by fostering a positive work environment through open communication and constructive feedback.
  • Oversaw recruitment efforts for new hires, ensuring proper onboarding procedures were followed for seamless integration into the team.

Education

Bachelor Degree - Psychology

Universidad José Simeón Cañas
12.2020

High School Diploma -

Colegio La Floresta
12.2012

Skills

  • Microsoft Office
  • SPSS Software
  • Applicant Tracking Systems
  • Resource Management

Languages

Spanish
Native language
English
Advanced
C1

References

  • Cristina Callejas, Recruitment Account Manager, Ingeniosi, 7926-7772
  • Javier Rodríguez, Gerente de Recursos Humanos, Damsa, 7170-3912

Timeline

Recruitment Analyst III

Telus International
06.2021 - Current

Production Supervisor

Teleperformance
01.2018 - 08.2020

Bachelor Degree - Psychology

Universidad José Simeón Cañas

High School Diploma -

Colegio La Floresta

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Violeta Perna Herrera