Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
References
Vladimir Lopez

Vladimir Lopez

Database Specialist
Ciudad Delgado,SS

Summary

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable solutions.

Overview

18
18
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Software Engineer - Data Specialist

NICE InContact
01.2025 - 09.2025
  • Performed similar responsibilities as previous job in Clearview due to the company acquisition.

Data Services Specialist

Clearview
06.2022 - 12.2024
  • Support for SQL Server database processes in a Call Center monitoring application built in C# through Jira ticket system.
  • Verification and resolution of data discrepancies from different data sources like relational and NoSQL databases, APIs, Excel and csv files.
  • Participation in follow up meetings with corporate customers to provide updates about current modification requests.

Technical Support Representative

Sabrent
05.2021 - 06.2022
  • Provided technical support for hardware and software components through email, chat and phone calls.

Customer Service Agent

Cognizant El Salvador
03.2019 - 05.2021
  • Agent responsible for performing back office processes to keep file records updated. Also, with experience attending service providers.

Software Programmer

Grupo Satelite
02.2018 - 11.2018
  • Provided support on payrolls application (LTJ project). Also, involved in updating VB and SQL Server processes.
  • Software development (SSF project) through a web environment (.Net) with C#.
  • Created stored procedures using SQL Server and reports using Crystal Reports and Reporting Services.

Web Developer / Technical Support Specialist

Convergys Global Services
10.2016 - 08.2017
  • Developed processes for customized Sharepoint portal using .NET and Javascript. Additionally, created Google Analytics reports using Excel PivotTables.
  • Initial experience providing software and hardware technical support for Windows users.

SME / Customer Service Representative

Sykes El Salvador Ltda.
04.2014 - 10.2016
  • Collaborated as an assistance specialist for network device connectivity processes and technical support. Evaluation of agent interactions with customers to look for improvement points.
  • Previous experience as a customer service representative.

Web Assembler

2M Service
12.2007 - 01.2014
  • Handled web support for corporate sites. Also, created SQL queries with MS Access. Provided technical coordination of promotional and informative email campaigns.

Education

Bachelor of Science - Computer Information Systems

Universidad Tecnologica De El Salvador, San Salvador, El Salvador
05.2001 -

Technician - Information Systems And Networks

Instituto Tecnologico Centromericano, Santa Tecla, El Salvador
05.2001 -

Skills

MS SQL Server

C#

Reporting Services

MS Excel

Organization

Team collaboration

Certification

(SQL Server) Databases certification (May 2023) Certiport / Pearson VUE.

Interests

Database development

Data analytics

Reporting

Entrepreneurship

AI

Timeline

Software Engineer - Data Specialist - NICE InContact
01.2025 - 09.2025
Data Services Specialist - Clearview
06.2022 - 12.2024
Technical Support Representative - Sabrent
05.2021 - 06.2022
Customer Service Agent - Cognizant El Salvador
03.2019 - 05.2021
Software Programmer - Grupo Satelite
02.2018 - 11.2018
Web Developer / Technical Support Specialist - Convergys Global Services
10.2016 - 08.2017
SME / Customer Service Representative - Sykes El Salvador Ltda.
04.2014 - 10.2016
Web Assembler - 2M Service
12.2007 - 01.2014
Universidad Tecnologica De El Salvador - Bachelor of Science, Computer Information Systems
05.2001 -
Instituto Tecnologico Centromericano - Technician, Information Systems And Networks
05.2001 -

References

  • Daniel Leonel Castillo Recinos, Configuration Specialist, (503) 7512-8393, NICE InContact
  • Kevin Alfredo Guillen Ramos, Senior Consultant, (503) 7296-3444, RSM International
Vladimir LopezDatabase Specialist