Database development
Vladimir Lopez
Database Specialist
Ciudad Delgado,SS
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable solutions.
Overview
18
18
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Software Engineer - Data Specialist
NICE InContact
01.2025 - 09.2025
- Performed similar responsibilities as previous job in Clearview due to the company acquisition.
Data Services Specialist
Clearview
06.2022 - 12.2024
- Support for SQL Server database processes in a Call Center monitoring application built in C# through Jira ticket system.
- Verification and resolution of data discrepancies from different data sources like relational and NoSQL databases, APIs, Excel and csv files.
- Participation in follow up meetings with corporate customers to provide updates about current modification requests.
Technical Support Representative
Sabrent
05.2021 - 06.2022
- Provided technical support for hardware and software components through email, chat and phone calls.
Customer Service Agent
Cognizant El Salvador
03.2019 - 05.2021
- Agent responsible for performing back office processes to keep file records updated. Also, with experience attending service providers.
Software Programmer
Grupo Satelite
02.2018 - 11.2018
- Provided support on payrolls application (LTJ project). Also, involved in updating VB and SQL Server processes.
- Software development (SSF project) through a web environment (.Net) with C#.
- Created stored procedures using SQL Server and reports using Crystal Reports and Reporting Services.
Web Developer / Technical Support Specialist
Convergys Global Services
10.2016 - 08.2017
- Developed processes for customized Sharepoint portal using .NET and Javascript. Additionally, created Google Analytics reports using Excel PivotTables.
- Initial experience providing software and hardware technical support for Windows users.
SME / Customer Service Representative
Sykes El Salvador Ltda.
04.2014 - 10.2016
- Collaborated as an assistance specialist for network device connectivity processes and technical support. Evaluation of agent interactions with customers to look for improvement points.
- Previous experience as a customer service representative.
Web Assembler
2M Service
12.2007 - 01.2014
- Handled web support for corporate sites. Also, created SQL queries with MS Access. Provided technical coordination of promotional and informative email campaigns.
Education
Bachelor of Science - Computer Information Systems
05.2001 -
Technician - Information Systems And Networks
05.2001 -
Skills
MS SQL Server
C#
Reporting Services
MS Excel
Organization
Team collaboration
Certification
(SQL Server) Databases certification (May 2023) Certiport / Pearson VUE.
Interests
Data analytics
Reporting
Entrepreneurship
AI
Timeline
Software Engineer - Data Specialist - NICE InContact
01.2025 - 09.2025
Data Services Specialist - Clearview
06.2022 - 12.2024
Technical Support Representative - Sabrent
05.2021 - 06.2022
Customer Service Agent - Cognizant El Salvador
03.2019 - 05.2021
Software Programmer - Grupo Satelite
02.2018 - 11.2018
Web Developer / Technical Support Specialist - Convergys Global Services
10.2016 - 08.2017
SME / Customer Service Representative - Sykes El Salvador Ltda.
04.2014 - 10.2016
Web Assembler - 2M Service
12.2007 - 01.2014
Universidad Tecnologica De El Salvador - Bachelor of Science, Computer Information Systems
05.2001 -
Instituto Tecnologico Centromericano - Technician, Information Systems And Networks
05.2001 -
References
- Daniel Leonel Castillo Recinos, Configuration Specialist, (503) 7512-8393, NICE InContact
- Kevin Alfredo Guillen Ramos, Senior Consultant, (503) 7296-3444, RSM International