Walter Mendoza
San Salvador
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
8
8
years of professional experience
Work History
Sales Representative
Concentrix
05.2021 - 10.2024
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Sales Representative
Telus International
05.2022 - 04.2024
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Representative
The Office Gurus
10.2021 - 10.2022
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Representative
SYKES El Salvador
07.2016 - 05.2021
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Education
BBA - Business Administration
06.2016
Skills
- Product Runs
- Relationship Building
- Proposal Development
- Reliable and Responsible
- Teamwork and Collaboration
- Interpersonal communication skills
- Customer Retention
- Analytical Skills
Timeline
Sales Representative - Telus International
05.2022 - 04.2024
Sales Representative - The Office Gurus
10.2021 - 10.2022
Sales Representative - Concentrix
05.2021 - 10.2024
Customer Service Representative - SYKES El Salvador
07.2016 - 05.2021
Universidad Tecnologica De El Salvador - BBA, Business Administration
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