Walter Mauricio Rosales Cordova
San Luis La Herradura,La Paz
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Bilingual, hardworking, and ready to join my next team.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Truong Insurance
San Luis La Herradura
01.2024 - 07.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Sales Agent
The office Gurus
San Salvador
03.2021 - 01.2024
- Attracted and retained customers at a high rate
- Consistently developed new and forward thinking business plans
- Utilized the customer relationship management system to track sales activities
- Worked well independently and also with others.
Customer Service Agent
Telus International, Direct Energy Program
San Salvador
02.2020 - 02.2022
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Maintained a focus on Service Values and Service Excellence
- Communicated with customers to resolve outstanding payments and develop payment plans.
Tracking Customer Service
Teleperformance, Fedex express
San Salvador
06.2018 - 01.2020
- Fostered an in-depth knowledge of different postal distribution methods
- Worked as a friendly and helpful clerk, renowned for fast and excellent service
- Informed and guided customers during their mailing selections
- Worked to ensure all mail and packages were delivered to the proper locations.
Education
Bachillerato General - undefined
Instituto Nacional de San Luis la Herradura
01.2013 - 11 2014
Cloud Computing - undefined
Google Academy
06.2020 - 7 2020
inbound Marketing - undefined
Hubspot Academy
04.2020 - 5 2020
School of Team Leaders - undefined
The Office Gurus
03.2022 - 4 2022
Skills
Time Management Skills
Problem Solving Skills
Analytical Thinking Skills
Strong Communication Skills
Sales development skills
Details
San Luis La Herradura, 72783214, guitarmaury03@gmail.com
Timeline
Virtual Assistant
Truong Insurance
01.2024 - 07.2024
School of Team Leaders - undefined
The Office Gurus
03.2022 - 4 2022
Sales Agent
The office Gurus
03.2021 - 01.2024
Cloud Computing - undefined
Google Academy
06.2020 - 7 2020
inbound Marketing - undefined
Hubspot Academy
04.2020 - 5 2020
Customer Service Agent
Telus International, Direct Energy Program
02.2020 - 02.2022
Tracking Customer Service
Teleperformance, Fedex express
06.2018 - 01.2020
Bachillerato General - undefined
Instituto Nacional de San Luis la Herradura
01.2013 - 11 2014
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