Wen Yeh
-
El Salvador,San Salvador
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Business Development Executive
Atento
04.2022 - 04.2024
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
Operations Supervisor
Atento
11.2019 - 04.2022
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
IT Support Specialist
Concentrix
12.2018 - 10.2019
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
Education
High School Diploma -
Colegio San Pablo
San Salvador 05.2001 -
Skills
Proposal Writing
undefinedTimeline
Business Development Executive
Atento
04.2022 - 04.2024
Operations Supervisor
Atento
11.2019 - 04.2022
IT Support Specialist
Concentrix
12.2018 - 10.2019
High School Diploma -
Colegio San Pablo
05.2001 -
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