Wendy López Ramos
San salvador,San salvador
Summary
Well-versed in planning and executing daily and special inventory buys. Proficient in purchasing and procurement environments. Expert at supporting businesses with high-quality, reliable goods delivered on a consistent schedule.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Guest Support Service
Vacasa Vacation Rentals
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
PURCHASING AND LOGISTICS ANALYST
Compresores Repuestos y Servicios S.A. de C.V.
07.2021 - 03.2022
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
- Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Improved supplier relationships through regular communication and transparent dealings.
BILINGUAL INSURANCE ADVISOR
Cigna
10.2019 - 07.2021
- Responded to customer calls and emails to answer questions about products and services.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff
Clinical Documentation Specialist
KCI Medical
04.2019 - 09.2019
- Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
- Expedited accurate clinical documentation completion by promptly responding to queries from healthcare providers and support staff, offering timely guidance and support.
- Reduced risk exposure by promptly addressing any identified discrepancies or inconsistencies within patient records.
- Communicated with physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
- Collaborated with multidisciplinary teams to develop best practices in clinical documentation, streamlining processes and reducing errors.
Quality Assurance Agent
Sykes, El Salvador
12.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing complaints and providing effective solutions.
- Assisted in the creation of user manuals and training materials, improving end-user understanding of products.
- Prioritized critical defects during testing cycles to ensure maximum attention was given to high-impact issues affecting product quality or safety.
- Streamlined QA processes for increased efficiency, resulting in reduced errors and faster product releases.
- Improved product quality by implementing comprehensive testing procedures and documenting results.
- Developed comprehensive test plans that effectively assessed the functionality, reliability, and usability of products.
Education
Bachelor's degree of International Business - International Business
Universidad Tecnológica De El Salvador
El Salvador, El Salvador11.2021
Import & Export Certificate -
Universidad Tecnológica de El Salvador
01.2018
English courses -
Centro Cultural Salvadoreño Americano
01.2011
Skills
Flexibility
Active Learning
Documentation
Tactfulness
Problem-solving abilities
Critical Thinking
Customer Service
Data Entry
Languages
Spanish
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteTimeline
Guest Support Service
Vacasa Vacation Rentals
06.2022 - Current
PURCHASING AND LOGISTICS ANALYST
Compresores Repuestos y Servicios S.A. de C.V.
07.2021 - 03.2022
BILINGUAL INSURANCE ADVISOR
Cigna
10.2019 - 07.2021
Clinical Documentation Specialist
KCI Medical
04.2019 - 09.2019
Quality Assurance Agent
Sykes, El Salvador
12.2017 - 12.2018
Bachelor's degree of International Business - International Business
Universidad Tecnológica De El Salvador
Import & Export Certificate -
Universidad Tecnológica de El Salvador
English courses -
Centro Cultural Salvadoreño Americano
Similar Profiles
William Austin HillWilliam Austin Hill
Property Manager at Vacasa Vacation RentalsProperty Manager at Vacasa Vacation Rentals
Morgana havasMorgana havas
Regional Director of Operations at Vacasa Vacation RentalsRegional Director of Operations at Vacasa Vacation Rentals
Wyatt BarberWyatt Barber
Seasonal Housekeeper at Vacasa Vacation RentalsSeasonal Housekeeper at Vacasa Vacation Rentals
Rebecca RaynorRebecca Raynor
Property Caretaker at Vacasa Vacation RentalsProperty Caretaker at Vacasa Vacation Rentals
Ronald MolinaRonald Molina
Accounting Specialist at Crowley Maritime CorporationAccounting Specialist at Crowley Maritime Corporation