Wendy López Ramos
San salvador,San salvador
Summary
Well-versed in planning and executing daily and special inventory buys. Proficient in purchasing and procurement environments. Expert at supporting businesses with high-quality, reliable goods delivered on a consistent schedule.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Guest Support Service
Vacasa Vacation Rentals
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
PURCHASING AND LOGISTICS ANALYST
Compresores Repuestos y Servicios S.A. de C.V.
07.2021 - 03.2022
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
- Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Improved supplier relationships through regular communication and transparent dealings.
BILINGUAL INSURANCE ADVISOR
Cigna
10.2019 - 07.2021
- Responded to customer calls and emails to answer questions about products and services.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff
Clinical Documentation Specialist
KCI Medical
04.2019 - 09.2019
- Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
- Expedited accurate clinical documentation completion by promptly responding to queries from healthcare providers and support staff, offering timely guidance and support.
- Reduced risk exposure by promptly addressing any identified discrepancies or inconsistencies within patient records.
- Communicated with physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
- Collaborated with multidisciplinary teams to develop best practices in clinical documentation, streamlining processes and reducing errors.
Quality Assurance Agent
Sykes, El Salvador
12.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing complaints and providing effective solutions.
- Assisted in the creation of user manuals and training materials, improving end-user understanding of products.
- Prioritized critical defects during testing cycles to ensure maximum attention was given to high-impact issues affecting product quality or safety.
- Streamlined QA processes for increased efficiency, resulting in reduced errors and faster product releases.
- Improved product quality by implementing comprehensive testing procedures and documenting results.
- Developed comprehensive test plans that effectively assessed the functionality, reliability, and usability of products.
Education
Bachelor's degree of International Business - International Business
Universidad Tecnológica De El Salvador
El Salvador, El Salvador11.2021
Import & Export Certificate -
Universidad Tecnológica de El Salvador
01.2018
English courses -
Centro Cultural Salvadoreño Americano
01.2011
Skills
Flexibility
Active Learning
Documentation
Tactfulness
Problem-solving abilities
Critical Thinking
Customer Service
Data Entry
Languages
Spanish
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteTimeline
Guest Support Service
Vacasa Vacation Rentals
06.2022 - Current
PURCHASING AND LOGISTICS ANALYST
Compresores Repuestos y Servicios S.A. de C.V.
07.2021 - 03.2022
BILINGUAL INSURANCE ADVISOR
Cigna
10.2019 - 07.2021
Clinical Documentation Specialist
KCI Medical
04.2019 - 09.2019
Quality Assurance Agent
Sykes, El Salvador
12.2017 - 12.2018
Bachelor's degree of International Business - International Business
Universidad Tecnológica De El Salvador
Import & Export Certificate -
Universidad Tecnológica de El Salvador
English courses -
Centro Cultural Salvadoreño Americano
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