Wilber Aparicio Andrade
Sr IT Manager
San Salvdor
Summary
Seasoned Engineering Manager seamlessly integrates project technical aspects and makes information relatable to non-technical personnel. Experienced leader and program manager with 28-year history in field. Clear communicator, decision maker and problem solver.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
10
10
Certifications
Work History
Senior IT Engineering Manager
Black Hawk Network
2023.01 - Current
- Manage a team of 10 software engineers and analysts.
- Monitor and troubleshoot Transactional platforms.
- Help delivering projects and products with quality and time.
- DevOps engineering support.
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques
- Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time
- Increased efficiency through the automation of manual processes, saving time and resources on project completion
- Fostered a culture of innovation and continuous improvement by encouraging the sharing of ideas, leading to increased creativity and problem-solving capabilities within the team
Senior IT Manager
Constru Services El Salvador
2021.11 - 2022.09
- Manage IT initiatives that support business strategy and other departments.
- Oversee availability and performance of IT infrastructure and ensure SLAs.
- Ensure system updates and preventive maintenance are performed on regular basis
- Oversee and drive projects implementing new IT infrastructure and maintaining existing infrastructure.
Senior NOC Manager/Project Manager
Tech-Americas El Salvador
2020.06 - 2021.11
- NOC Management . Budget overseer
- Hiring/retaining staff . Vendor Relationship
- Project Management . Business Executive Support
- Developed comprehensive documentation to support knowledge transfer and standardize operating procedures
- Maximized customer satisfaction by promptly addressing escalations from internal departments or external clients related to service outages or degraded performance events
- Conducted regular audits of network infrastructure to identify areas for improvement and maintain compliance requirements
- Managed vendor relationships for effective problem resolution and optimal service levels
- Improved network uptime by effectively managing and resolving incidents within prescribed timeframes
- Established effective communication channels for timely updates on incidents, maintenance activities, and other pertinent information impacting stakeholders
- Diagnosed and resolved hardware and software issues
- Designed and evaluated WAN and LAN connectivity technologies
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Developed and documented network policies, procedures and standards
Regional IT Manager
RIA/EPAY-EURONET WORLDWIDE
2018.03 - 2019.08
- Manage IT initiatives that support business strategy and other department's requirements.
- Implement KPIs and ensure mechanisms are in place to gather data.
- Continuously improve internal IT processes.
- Oversee availability and performance of IT infrastructure and ensure SLAs.
- Ensure system updates and preventive maintenance are carry on regular basis.
- Manage lifecycle of all assets under IT responsibility.
- Oversee and drive projects implementing new IT infrastructure and managing existing infrastructure.
- Foster culture of innovation within IT team and support innovation efforts across the organization
- Budget responsible.
Senior IT Manager
AEG Sports and Entertainment
2017.02 - 2017.07
- Accountable for all IT Services.
- Spearheaded cross-functional initiative to achieve Customer Satisfaction.
- Infrastructure monitoring, Installing and administration.
- Network and Telecommunication monitoring and administration
- Wi-Fi supervision.
- Vendor Relationship
- Budget Overseer.
IT External Consultant
Self Employed
2015.12 - 2016.12
- Technical consultants . Project Management
- ISP Contract negotiations . IT supplier’s management
IT Services Manager
GRUPO SEGA EL SALVADOR
2012.08 - 2015.11
- Accountable for IT Services, including overall customer satisfaction.
- Spearheaded cross-functional initiative to achieve Customer Satisfaction.
- Developed and delivered migration projects to Windows Azure, Office365- DBA, Core applications, and deployments.
- Improved technical trainings and certifications.
- Microsoft Infrastructure software implementation supervision (Windows Server 2003/2008R2/2012R2, SYSTEMCENTER, MS Exchange Server, DPM Server, OFFICE365, Azure, VMWARE)
Senior Network Engineer & Project Manager
GBM El Salvador
2011.06 - 2012.07
IT Manager/Network Engineer
Dell - Stream Global Services
2005.02 - 2011.04
Network and IP Telephony Engineer
GBM El Salvador
2000.02 - 2005.02
Network and Telco Manager
Banco Multivalores
1996.07 - 2000.01
Education
MBA - Business Administration And Management
ESI School of Management
San Salvador, SS 2024.01 - 2024.12
Master in Computer Science - Computer And Information Sciences
CANTERBURY UNIVERSITY
Cheshire, UK 2009.02 - 2011.11
Bachelor in Computer Engineering - Computer Engineering
CANTERBURY UNIVERSITY
Cheshire, UK 2006.02 - 2008.12
Skills
Project Management
Vendor sourcing
Proposal creation
Technology Integration
Strategic Planning
Decision-making skills
Problem-solving aptitude
Adaptability
Continuous Improvement
Teamwork and Collaboration
Analytical Thinking
Organizational Skills
Certification
ITIL V3 Foundation Certified
Timeline
MBA - Business Administration And Management
ESI School of Management
2024.01 - 2024.12
Senior IT Engineering Manager
Black Hawk Network
2023.01 - Current
Senior IT Manager
Constru Services El Salvador
2021.11 - 2022.09
Senior NOC Manager/Project Manager
Tech-Americas El Salvador
2020.06 - 2021.11
Regional IT Manager
RIA/EPAY-EURONET WORLDWIDE
2018.03 - 2019.08
Senior IT Manager
AEG Sports and Entertainment
2017.02 - 2017.07
IT External Consultant
Self Employed
2015.12 - 2016.12
IT Services Manager
GRUPO SEGA EL SALVADOR
2012.08 - 2015.11
Senior Network Engineer & Project Manager
GBM El Salvador
2011.06 - 2012.07
Master in Computer Science - Computer And Information Sciences
CANTERBURY UNIVERSITY
2009.02 - 2011.11
Bachelor in Computer Engineering - Computer Engineering
CANTERBURY UNIVERSITY
2006.02 - 2008.12
IT Manager/Network Engineer
Dell - Stream Global Services
2005.02 - 2011.04
Network and IP Telephony Engineer
GBM El Salvador
2000.02 - 2005.02
Network and Telco Manager
Banco Multivalores
1996.07 - 2000.01