Wilber Garcia

Confirmation of nominations and approvals of corporate brands.

-Conduct feasibility assessments for corporate/regional client requirements.

-Oversee costing processes for internal and outsourced products.

-Plan and coordinate the manufacturing of samples and prototypes.

-Ensure adherence to protocols required by various brands and corporate accounts.

-Plan and manage the shipment of samples at regional and global levels.

-Maintain effective corporate communication with headquarters in the USA and subsidiaries worldwide.

-Lead the administration and approval process for samples.

-Provide feedback to the product purchasing teams, design, production, and quality departments when a sample or prototype does not meet the approval criteria.

-Collaborate with corporate IT to configure software required by production and customer service teams for order entry and production processes.

-Manage the creation of sample and prototype layouts in collaboration with the design team.

-Coordinate with the Raw Materials Purchasing team to identify and secure material requirements for new product development.

-Provide support to product development initiatives and projects across Mexico, Central America, and the Caribbean.

-Improved data accuracy by meticulously verifying and correcting information during entry.

-Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.

-Reduced errors and increased efficiency through thorough proofreading and editing of entered data.

-Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.

-Supported management in decision-making by providing accurate, timely, and relevant data reports.

-Identified opportunities for process improvement within the department, resulting in more efficient workflows and increased overall productivity.

-Conduct audits for various processes within the company and create reports with the results obtained.
-Create Root Cause Analysis to identify and solve issues in different company processes.
-Provide feedback and coaching to associates with low quality scores during the week.
-Create and implement continuous improvement plans to assist in the development of associates who show low performance over a specified period.

-Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.

-Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.