WILLIAN NAPOLEON JIMENEZ COREA
Santa Tecla,El Salvador
Summary
Results-driven sales and customer service professional with strong experience in B2B sales, account management, and client relations. Proven track record of exceeding performance targets, improving customer satisfaction, and driving revenue growth. Skilled in CRM systems, collaboration tools, and AI-powered platforms.
Overview
10
10
years of professional experience
1
1
Certification
Work History
B2B Sales Agent
Foundever
San Salvador, El Salvador
01.2022 - 05.2026
- Managed B2B client relationships, enhancing account performance and driving revenue growth
- Averaged 200+ calls daily, exceeding sales targets by 18%
- Received performance-based incentives and recognition for exceeding sales targets
- Delivered strategic recommendations on pricing and customer experience, contributing to client satisfaction
- Selected for hybrid work model based on performance
- Used AI tools (ChatGPT, Copilot, Perplexity) to improve productivity
- Tools: Salesforce, Zoom, Microsoft Teams, Slack, Outlook
Sales Agent (Mentor)
Teleperformance
San Salvador, El Salvador
05.2018 - 12.2021
- Promoted to Mentor, coaching and supporting new agents
- Coached and supported new agents as a Mentor, enhancing their onboarding experience
- Achieved high customer satisfaction and retention scores through proactive engagement
- Developed strong customer relationships and effectively addressed objections to drive sales
- Tools: Salesforce, Zoom, Microsoft Teams, Slack
Customer Service Agent (Mentor)
Teleperformance
San Salvador, El Salvador
08.2016 - 04.2018
- Achieved 100% QA scores and high customer satisfaction ratings
- Promoted to Mentor within 8 months
- Coordinated scheduling of doctor appointments and maintained updated primary care physician information to ensure patient access to care
- Clarified coverage details, outlined benefits, and processed payments to facilitate customer understanding and satisfaction
- Executed follow-up communications to confirm issue resolution and enhance customer experience
- Tools: Siebel CRM, Zoom, Microsoft Teams, Slack, Outlook
Education
English Language Course -
European Academy
High School Diploma -
Liceo Cristiano Flavio Josefo
Skills
- B2B Sales
- Customer Retention
- CRM (Salesforce, Siebel)
- Communication
- Negotiation
- Slack proficient
- Adaptability
- Building rapport
- Cold calling
- Problem Solving
- AI tools
- Excel
- Office 365
- Google Sheets
Certification
Emotional Intelligence in Call Center Industry, Teleperformance
Languages
- Spanish, Native
- English, Bilingual
Timeline
B2B Sales Agent
Foundever
01.2022 - 05.2026
Sales Agent (Mentor)
Teleperformance
05.2018 - 12.2021
Customer Service Agent (Mentor)
Teleperformance
08.2016 - 04.2018
English Language Course -
European Academy
High School Diploma -
Liceo Cristiano Flavio Josefo