WILLIAM E. PONCE ZEPEDA
Business Development Representative
La Libertad,El Salvador
Summary
Accomplished Business Development Representative in El Salvador specializing in sales, comprehensive outreach strategies, and digital marketing. Excels in cultivating meaningful client relationships and driving goal achievement through strategic solutions. Navigates complex business landscapes effectively with strong creative problem-solving and communication skills. Track record includes executing innovative strategies that consistently deliver measurable outcomes, with a focus on managing intricate sales cycles and achieving excellence. Eager to leverage experience to deliver impactful results and tackle new challenges with your esteemed organization.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales Development Specialist/Customer Service Specialist
Overpass
11.2022 - Current
- Company Overview: Building sales pipelines for various industries such as Energy, financial and Software Sales
- Setting appointments for potential prospects and clients
- Monitoring and maintaining KPI's for clients
- Providing assistance to new and existing customers filing for ERC (Employee Retention Credits)
- De-escalation and Retention of customers
- Following up with new leads
- Assisting new customers with the onboarding process
- Designed Cold and Warm Outreach Sequences, LinkedIn Cold Outreach Strategies
- Building sales pipelines for various industries such as Energy, financial and Software Sales
Sales Team Lead
Global Contact Enterprises
07.2021 - 10.2022
- Company Overview: As a team lead for our cold callers, my primary duties included configuring Sales Cadence processes for searching and qualifying prospects as well as supporting new hires during nesting periods
- Listening to calls with prospects and offering coaching and feedback to ensure efficient communication with prospects
- As a team lead for our cold callers, my primary duties included configuring Sales Cadence processes for searching and qualifying prospects as well as supporting new hires during nesting periods
TRANSLATOR/Interpreter
Self Employed
03.2020 - 06.2021
- Company Overview: Work from home, translation and interpretation of various documents
- Interpreter for private firms and clients
- Work from home, translation and interpretation of various documents
Bilingual Customer Service Representative
Primary Services
01.2019 - 02.2020
- Company Overview: Inbound Sales of retail electricity and non-commodity services for residential customers
- Processing payments and account maintenance
- Account maintenance and Solar energy service consultant
- Inbound Sales of retail electricity and non-commodity services for residential customers
Bilingual Sales and Customer Support
Expert Global Solutions (now Alorica)
01.2016 - 11.2018
- Company Overview: Sales of automotive parts and consistently hit 50% close rate
- Consumer and Business sales
- Account maintenance
- Payment processing
- Sales of automotive parts and consistently hit 50% close rate
Shift Supervisor
Phoenix Tubular Resources
05.2006 - 12.2015
- Company Overview: Inspection of oil tubular and drilling materials by way of ultrasound and electromagnetic interference
- Supervision of 2nd shift inspection crew
- Inspection of oil tubular and drilling materials by way of ultrasound and electromagnetic interference
English Instructor
Centro Escolar Colonia Ciudad Obrera
02.2003 - 04.2006
Education
High School Diploma - Accounting
North Shore Senior High School
01.1995 - 05.1998
Accounting and Computer Science - undefined
North Shore Senior High School
01.1995 - 05.1998
Skills
6 years of overall sales experience spanning four industries
Certification
Selling in a Crisis
Timeline
Selling in a Crisis
05-2023
Sales Development Specialist/Customer Service Specialist
Overpass
11.2022 - Current
Sales Team Lead
Global Contact Enterprises
07.2021 - 10.2022
TRANSLATOR/Interpreter
Self Employed
03.2020 - 06.2021
Bilingual Customer Service Representative
Primary Services
01.2019 - 02.2020
Bilingual Sales and Customer Support
Expert Global Solutions (now Alorica)
01.2016 - 11.2018
Shift Supervisor
Phoenix Tubular Resources
05.2006 - 12.2015
English Instructor
Centro Escolar Colonia Ciudad Obrera
02.2003 - 04.2006
High School Diploma - Accounting
North Shore Senior High School
01.1995 - 05.1998
Accounting and Computer Science - undefined
North Shore Senior High School
01.1995 - 05.1998
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