Summary
Overview
Work History
Education
Skills
Timeline
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Yeni Gabriela Merino

Yeni Gabriela Merino

Customer Care/Intake Specialist
San Vicente

Summary

Results-driven and empathetic professional with strong problem-solving and communication skills. Experienced in handling customer inquiries, resolving complaints, and delivering tailored solutions to ensure customer satisfaction. Thrives in fast-paced environments with a persuasive and motivational approach to engagement.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Intake Specialist

Car Crash Resource Center
07.2024 - 11.2024
  • I accessed daily lead lists and made outbound calls to potential clients.
  • I collected and verified personal and case-related information, explaining legal services clearly and empathetically to build trust and improve conversions.

Hospitality Attendant

01.2017 - 01.2022
  • Responsible for providing exceptional service at private events, including greeting guests, serving food and drinks, and ensuring a high level of guest satisfaction.
  • Maintained cleanliness and organization of event spaces, assisted with setup and breakdown, and promptly addressed any guest needs or requests.

Education

High School Diploma -

INSAVI National Institute
01.2015 - 12.2015

Skills

  • Effective Communication
  • Customer Relations
  • Empathetic Problem-Solving
  • Customer Support
  • Thriving in Fast-Paced Environments

Timeline

Intake Specialist

Car Crash Resource Center
07.2024 - 11.2024

Hospitality Attendant

01.2017 - 01.2022

High School Diploma -

INSAVI National Institute
01.2015 - 12.2015

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Yeni Gabriela MerinoCustomer Care/Intake Specialist