Microsoft Office ( Word, Power point, Excel)
Yeny Elizabeth Reyes Argueta
Student And Employee
San Salvador,SS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry and proven multitasking abilities. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service Advocate
CIGNA MEDICARE , SYKES
San Salvador
08.2020 - Current
- Assessed caller accounts to determine health insurance benefits, identify service needs and resolve issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Avianca Airline
San Salvador
12.2015 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns about their flights.
- Documented and detailed calls and complaints using call center's CRM database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor's Degree in Translation And Interpreting - English
Universidad Evangélica De El Salvador
San Salvador 01.2017 - Current
Skills
Complaint resolution
Certification
March - November 2015.
Additional Information
- Gerson Barahona ( previous team manager) Avianca
Phone Number: 7127-0069
- Cesar Lopez ( previous team manager) Sykes
Phone Number: 7127-0069
- Boris García.
Phone Number: 7986-3085
- Nubia Avelar
Phone Number: 7653-1739
Software
Amadeus
Timeline
Customer Service Advocate
CIGNA MEDICARE , SYKES
08.2020 - Current
Bachelor's Degree in Translation And Interpreting - English
Universidad Evangélica De El Salvador
01.2017 - Current
Customer Service Representative
Avianca Airline
12.2015 - 05.2019
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