Yesenia Fabiola Cabrera Sanchez
Summary
Dynamic customer service professional with experience at Transactel El Salvador S.A DE C.V, adept at resolving escalated issues and enhancing customer loyalty.
Proven organizational strengths and active listening skills contributed to improved satisfaction rates.
Kitchen professional with experience in maintaining cleanliness and hygiene standards in fast-paced environments. Known for consistent performance and supporting kitchen operations effectively. Reliable team member with focus on collaboration and adaptability, ensuring smooth kitchen workflow.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Transactel El Salvador S.A DE C.V
11.2021 - 02.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dishwasher
La Pampa
02.2020 - 06.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Complejo Educativo Soldado Oscar Antonio Ortiz
12.2019
Skills
- Customer service
- Active listening
- Cleaning and sanitizing
- Time management
- Organizational strengths
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Representative
Transactel El Salvador S.A DE C.V
11.2021 - 02.2025
Dishwasher
La Pampa
02.2020 - 06.2021
High School Diploma -
Complejo Educativo Soldado Oscar Antonio Ortiz