Yessica Gabriela Lopez Chacon

* Provided top-tier support for a high-volume call center, resolving complex billing, technical, and service issues for a diverse customer base.
* Maintained an average CSAT (Customer Satisfaction) score of 95% or higher throughout 10+ years of service.
* Utilized advanced CRM software (Salesforce/Zendesk) to accurately document interactions and track customer history.
* Mentored and onboarded new hires, sharing best practices for de-escalation and efficient call handling.
* Recognized consistently for "First Call Resolution" excellence and meeting aggressive KPIs regarding talk time and quality assurance.

* I've worked with the same company 3 years in a row for 6 months each year during summer season.

* Executed high-quality dishes for a fast-paced, upscale dining environment, ensuring consistent presentation and flavor profiles for club members and guests.
* Managed various stations (Sauté, Grill, and Garde Manger) during peak service hours, maintaining calm and efficiency under pressure.
* Collaborated with the Sous Chef to develop seasonal menu features and daily specials, focusing on fresh, local ingredients.
* Strictly adhered to HACCP and state health department regulations, maintaining a 100% clean and organized workstation.
* Assisted in inventory management and portion control, contributing to a 5% reduction in monthly food waste.