Zoraya Dennissee Herrand
Sales Associate / Housekeeping Attendent
Kissimmee,FL
Summary
Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Room Attendant
Disney
Kissimmee, FL
03.2003 - 07.2005
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Customer Service Representative
Airway Messenger Service
Jamaica, NY
07.1995 - 10.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Aaron Department Store
Brooklyn, NY
03.1992 - 11.1994
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY 09.1987 - 06.1991
Skills
Drawer management
Customer assistance
Product and service sales
Customer Relations
Basic math skills
Currency counting
Retail merchandising
Cleaning and sanitizing
Product restocking
Guest inquiries
Timeline
Housekeeping Room Attendant
Disney
03.2003 - 07.2005
Customer Service Representative
Airway Messenger Service
07.1995 - 10.2001
Sales Associate
Aaron Department Store
03.1992 - 11.1994
High School Diploma -
Fort Hamilton High School
09.1987 - 06.1991