Ana Erika Cruz Reyes
Santa Ana
Summary
Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
SALES AGENT
Concentrix, El Salvador
San Salvador
01.2025 - Current
- Facilitated communication between customers and internal teams to resolve issues.
- Maintained detailed records of customer interactions and transactions.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Utilized CRM software to track sales leads and follow-up activities.
ASSISTANT OFFICE MANAGER
Hmart Boston, LLC
Burlington
08.2022 - 05.2024
- Boosted team efficiency by scheduling and optimizing staff during peak hours
- Maintained a functional and well-equipped office environment by addressing maintenance issues and procuring necessary supplies and equipment.
- Collaborated closely with all departments to ensure seamless store operations.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Prepared payroll information for submission to external payroll services provider.
CUSTOMER SERVICE ASSOCIATE
Hmart Boston, LLC
Burlington
09.2018 - 07.2022
- Delivered comprehensive training and resources to cashiers, boosting their ability to provide exceptional customer experiences.
- Resolved complaints to boost customer satisfaction.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
CASHIER ASSOCIATE
Hmart Boston, LLC
Burlington
09.2016 - 08.2018
- Accurately processed payments for seamless transactions.
- Provided product insights and assist customers in locating items.
- Ensure cash drawer accuracy for balanced financial operations.
Education
Bachelor of Science - Business Administration And Management
Skidmore College
Saratoga Springs, New York 09.2012 - 01/2016
HIGH SCHOOL DIPLOMA -
Liceo Rev Juan Bueno
Santa Lucia, San SalvadorSkills
- Advance English
- Computer Literacy
- Time management
- CRM software utilization
- Attention to detail
- Adaptability and flexibility
Timeline
SALES AGENT
Concentrix, El Salvador
01.2025 - Current
ASSISTANT OFFICE MANAGER
Hmart Boston, LLC
08.2022 - 05.2024
CUSTOMER SERVICE ASSOCIATE
Hmart Boston, LLC
09.2018 - 07.2022
CASHIER ASSOCIATE
Hmart Boston, LLC
09.2016 - 08.2018
Bachelor of Science - Business Administration And Management
Skidmore College
09.2012 - 01/2016
HIGH SCHOOL DIPLOMA -
Liceo Rev Juan Bueno