Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Estefany Quezada Burgos

Cuidad Delgado

Summary

Professional in the area of

customer service with extensive experience in telecommunications, where I have developed advanced skills in customer service management for more than 3 years, I have a fluent command of English, which allows me to offer support in both Spanish and English, optimizing communication with international clients, my experience covers areas such as financial services such as payments, credit cards, fraud reporting, products from online platforms or physical stores I have been responsible for providing fast and accurate solutions guaranteeing a satisfactory experience, Committed to the continuous improvement of objectives, I seek to contribute my skills and experiences in a dynamic environment that values



exceptional service

Overview

3
3
years of professional experience

Work History

Agente De Telecomunicaciones

Teleperformance
04.2022 - Current
  • Streamlined network operations for increased efficiency by implementing cutting-edge technology solutions.
  • Managed resources effectively, allocating personnel and financial assets to achieve maximum productivity while maintaining cost controls.
  • Established positive relationships with vendors to negotiate favorable contracts, managing equipment procurement and delivery timelines.
  • Enhanced customer satisfaction by troubleshooting and resolving complex technical issues.
  • Boosted operational efficiency by automating manual processes wherever possible within the telecommunications environment.
  • Provided training to customers to enhance use and understanding of network systems.

Education

Ingles Avanzado

Academia Direct Inglish
Apopa
04-2021

Bachillerato General - Ingles

Colegio Carlos Pellicer
Apopa
01-2018

Skills

  • Client support
  • Focused listening techniques
  • Problem-solving skills
  • Efficient data input
  • Proficient in problem resolution
  • Customer service experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel data analysis
  • Fluent Inglish speaker
  • Financial transaction management
  • Customer feedback evaluation
  • De-escalation techniques
  • Complaint resolution

Timeline

Agente De Telecomunicaciones

Teleperformance
04.2022 - Current

Ingles Avanzado

Academia Direct Inglish

Bachillerato General - Ingles

Colegio Carlos Pellicer
Ana Estefany Quezada Burgos