Nathaly Martinez
San Salvador
Summary
Dynamic and self-motivated professional with a proven track record at Teleperformance, excelling in customer service and problem-solving. Adept at appointment scheduling and call handling, I enhance patient access to care while fostering teamwork and collaboration. Committed to delivering exceptional service and adapting swiftly to new challenges.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assitant position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Teleoperator
Teleperformance
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted patients with appointment scheduling, streamlining processes for improved access to care.
- Collaborated with healthcare teams to resolve patient issues, enhancing overall service quality and efficiency.
- Responded to customer inquiries regarding healthcare services, ensuring accurate information delivery and satisfaction.
Virtual Customer Service Representative
CVS Pharmacy
04.2023 - 02.2024
- Provided exceptional customer support through various communication channels, ensuring satisfaction and resolution of inquiries.
- Assisted customers with prescription management, including refills and transfers, enhancing overall service experience.
- Resolved billing issues efficiently, demonstrating strong problem-solving skills and attention to detail.
- Adapted quickly to new software systems for order processing and inventory management, improving workflow efficiency.
- Educated customers on available products and services, increasing engagement and promoting health initiatives.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, Arkansas Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Language fluency
- File maintenance
- Appointment scheduling
- Call handling
Timeline
Teleoperator
Teleperformance
03.2024 - Current
Virtual Customer Service Representative
CVS Pharmacy
04.2023 - 02.2024
High School Diploma -
Siloam Springs High School