Liliana Minero
Industrial Ingeneer
San Salvador,SS
Summary
Proactive and achievement-oriented as Strategic Planner bringing new vision and leadership experience with special emphasis helping the industry clientele. Skilled to business oriented and attentive to catapult company forward with sustained growth. Articulate communicator, natural leader and organized.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Strategic Planner
KYOCERA AVX Components Corporation
Ilopando, San Salvador
12.2020 - Current
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Considered business demands and customer preferences when developing planning structures and production plans.
- Consulted with Production, Quality and Engeeniring departments to manage the product and manufacture plan without impacting the service level week over week.
- Met deadlines, exceeding expectations and effectively developing new products to increase our portfolio.
- Continually maintained and improved company's reputation and positive image in markets served.
- Recognized potential issues with inventory and quality control and engineered changes.
Organizational Method and Control
Sykes El Salvador LTDA.
San Salvador, El Salvador
08.2018 - 06.2020
- Managed on-site evaluations, internal audits and customer surveys.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with Management, Training and Quality Department to achieve certifications levels..
- Increased customer satisfaction by resolving issues.
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Product Knowledge Informaction Specialist
Sykes El Salvador LTDA.
San Salvador, El Salvador
12.2016 - 08.2018
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with Quality, Training and Workforce Departments to achieve 85% CSAT
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers and followed outlined steps of service.
Education
Industrial Engineer Degree -
Universidad "Dr. José Matías Delgado"
Antiguo Cuscatlán 01.2012 - 06.2020
Skills
Strategic planning
Excellent Communication
Problem-Solving
Active Listening
Solid analytical skills
Methods Standardization
Quality control standards
Productive and methodical
Certification
Certificación Gestión de la Calidad en Organizaciones de Servicio, INSAFORP, [23/10/18 - 22/11/18]
Timeline
Strategic Planner
KYOCERA AVX Components Corporation
12.2020 - Current
Certificación Gestión de la Calidad en Organizaciones de Servicio, INSAFORP, [23/10/18 - 22/11/18]
11-2018
Organizational Method and Control
Sykes El Salvador LTDA.
08.2018 - 06.2020
Certificación Gestión de , Universidad "Dr. Jose Simeon Cañas", [04/03/17 - 13/06/17]
05-2017
Certificación "How to instill a sense of urgency in your organization", Dale Carnegie, [09/05/17]
05-2017
Product Knowledge Informaction Specialist
Sykes El Salvador LTDA.
12.2016 - 08.2018
Industrial Engineer Degree -
Universidad "Dr. José Matías Delgado"
01.2012 - 06.2020